Saudi Arabia places great emphasis on caring for the Guests of Allah, prioritizing the improvement of public services to ensure the comfort and safety of pilgrims and Umrah performers during their religious rituals. These services are a key foundation aimed at providing an environment conducive to performing rituals, relying on innovation and modern technologies to ensure a comfortable and safe experience.
Efforts began with the development of water facilities, with thousands of water dispensers distributed throughout the Sacred Mosque and its surrounding areas to provide pure Zamzam water. These dispensers are thoughtfully designed to be easily accessible to all, including the elderly and people with special needs, while maintaining the highest standards of cleanliness and quality. Additionally, services for distributing free bottled Zamzam water have been launched to ensure pilgrims have easy access to clean water at all times.
Regarding health services, modern medical care centers have been established within the holy mosques and throughout the sacred sites. These centers are equipped with the latest medical technologies and qualified personnel to handle emergencies swiftly and effectively. Field ambulance services have been enhanced through strategically deployed teams at gathering points, supported by modern technologies such as drones for delivering medical supplies in emergencies. To meet the needs of the elderly and individuals with chronic diseases, the capacity of health facilities has been expanded, including the addition of specialized care units.
Efforts also included improving the network of modern facilities within the mosques, with escalators and elevators installed at multiple locations to ease the movement of pilgrims between different floors. These elevators are carefully designed to accommodate large numbers of visitors, ensuring smooth traffic flow and reducing congestion. Modern restrooms have been built near the mosques, with the highest standards of cleanliness and daily maintenance to ensure maximum comfort for pilgrims.
In the context of public health, advanced cleaning and sanitization systems have been implemented, with modern equipment operating around the clock to maintain a clean and safe environment. Periodic sanitation programs have been launched for facilities and dispensers using safe, eco-friendly materials, along with the distribution of hand sanitizers at strategic locations inside the mosques.
Saudi Arabia has not overlooked the technological aspect, having introduced advanced digital services to enhance the pilgrims’ experience. Interactive screens have been installed within the mosques to display essential information in multiple languages, allowing visitors to easily locate facilities and prayer times. Smart applications also provide interactive maps to help pilgrims identify the locations of dispensers, elevators, and medical facilities, reducing the time and effort required.
These efforts reflect Saudi Arabia’s commitment to providing a comfortable and safe experience for the Guests of Allah, combining technological innovation with comprehensive humanitarian care. Due to these improvements, pilgrims now enjoy an environment that ensures they can perform their rituals with ease and tranquility, embodying the spirit of hospitality and care that is at the core of serving the holy mosques.
